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Privacy Policy

Effective Date: 1st June 2026

1. Who We Are

We are FORJD (operating as FORJD Ltd and the FORJD Foundation CIC). We are a heritage craft academy and workshop based at:

Address: Queens Mill, Lower Darwen, Lancashire, BB3 0QE

Email: INFO@FORJD.CO.UK

Just as we build our physical works to endure, we believe in treating your personal information with strict respect, discretion, and care. Under UK data protection laws, we act as the "Data Controller" of the personal information you share with us.

 

2. Information We Collect

We only collect the information necessary to fulfill our craft, manage our legacy projects, and serve our communities. We collect data when you interact with our website, make an enquiry, or use our "Back Door" Partner Portal designed for hospices and hospitals.

  • Contact Information: Your name, email address, phone number, and delivery/billing address.

  • Order Details: Information regarding the products you purchase, such as bespoke commissions, miniature sculptures, or retail keepsakes.

  • Dedication Data: The exact names, dates, and short phrases you provide to be engraved onto our memorial copper leaves, plaques, or commission pieces.

  • Payment Information: Secure payment details handled via our encrypted third-party payment processors. We do not store your raw credit or debit card details on our systems.

     

3. How and Why We Use Your Data (Legal Basis)

UK law requires us to have a specific legal reason to process your data. We use your information strictly for the following purposes:
 

A. To Fulfill Our Contract With You

  • To process, forge, and deliver your standard and recurring orders (such as memorial leaves and keyrings) without administrative friction.

  • To communicate with you regarding design proofs, installation timelines, and service updates.
     

B. For Our Legitimate Interests

  • To maintain our ongoing legacy projects, ensuring we always know which engraved leaves belong to which specific memorial tree over time.

  • To operate, protect, and optimize our website and Partner Portal.
     

C. To Comply With Legal Obligations

  • To maintain accurate financial, tax, and accounting ledgers for UK authorities.

     

4. Privacy, Discretion, and Data Sharing

Our forge operates on a strict code of confidentiality. We do not treat your information as a commodity, and we will never sell or rent your personal data to third parties.

To run our workshop and website, we only share your information with trusted, essential service providers who meet strict security standards:

  • Wix: Our website hosting platform.

  • Payment Gateways: Secure processors used to handle your financial transactions.

  • Couriers and Delivery Services: Trusted postal networks used to ship your orders.

     

5. Cookies and Tracking

Because our website is hosted on Wix, essential cookies are used to keep the site secure, functional, and user-friendly. When you first visit our site, you can choose your cookie preferences via our cookie banner, or manage them at any time through your web browser settings.

 

6. Data Retention

We retain your data only for as long as necessary to fulfill our commitments to you, protect our legal position, and preserve our legacy projects.

  • Financial & Order Records: Kept for 6 years following the end of the financial year to comply with UK tax law.

  • Dedication & Memorial Tree Records: Held indefinitely or for the lifetime of the legacy project, ensuring the history and identity of the memorial installations are permanently protected.

     

7. Your Legal Rights

Under the UK GDPR, you have the right to control how your data is used. You can request to:

  • Access a copy of the personal data we hold about you.

  • Correct any inaccuracies or incomplete details in our records.

  • Delete your personal data, subject to our legal, tax, or financial record-keeping requirements.

  • Restrict or object to how we process your data.

To exercise any of these rights, simply reach out to us using the contact details below.

 

8. Contact Us & Complaints

If you have any questions about this Privacy Policy, need to update your data, or want to speak with us about how we protect your privacy, please contact our workshop directly:

  • Email: INFO@FORJD.CO.UK

  • Post: FORJD, Queens Mill, Lower Darwen, Lancashire, BB3 0QE

If you believe we have handled your data unfairly, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK's data protection regulator, at www.ico.org.uk. However, we would deeply appreciate the opportunity to resolve any concerns with you directly first.

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